Refund policy

Last updated: 2 October 2026

Your right to cancel

Under UK consumer law you can cancel your order for any reason within 14 days of the day you receive your item. You do not need to give a reason.

How to return an item

Contact us through our Contact page with your order number within 14 days of delivery to tell us you wish to cancel.
We will reply with the return address and instructions.
Send the item back within 14 days of telling us you wish to cancel. Items should be unused and, where possible, in their original packaging.

Unless the item is faulty or not as described, the cost of returning it is paid by you. We recommend using a tracked service, as we cannot refund items lost in return transit.

Refunds

Once we receive the returned item (or proof that you have sent it), we will refund the price of the item and the original standard delivery cost to your original payment method within 14 days. We may reduce the refund if the item has been handled more than needed to check it.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will offer a replacement or a full refund, and you will not pay any return costs.